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Remote Device Management is a term that encompasses remote control solutions, remote monitoring solutions, and device update solutions.

Remote control

One way a device management system can give remote control of a device is by offering a remote terminal or remote shell. This allows you to issue commands with the same ease as if you had physical access to the device. An alternative approach is to offer a communication protocol with a restricted set of actions that can be executed on the device.

Remote monitoring

Enabling remote monitoring allows for continuous tracking of device health. Issues or anomalies can be detected early, and proactive measures can be taken before more severe problems arise.

Device updates

It is important to be able to update the software on a device once it has been deployed in the field.

SecurityMaking a device secure is probably the most crucial reason. Numerous security threats target devices, especially those connected to the Internet. Quick and straightforward deployment of a remedy is crucial if a vulnerability is found on a device.
FunctionalitySoftware unfortunately often contains bugs. To ensure full functionality of the device, it is important to be able to deploy a solution.
New featuresTo accelerate time-to-market, many products are launched without all features enabled. Device updates provide the flexibility to introduce new features as they become available.

Being able to do a remote update of the device, commonly referred to as over-the-air (OTA), simplifies and reduces costs compared to requiring physical access to the device.